If you have a loss of supply or an electrical emergency, contact your local electricity network operator.

Call 105 to be connected to the operator for your area.

105 is a free service from most landlines and mobile phones in England, Scotland and Wales.

You may also be able to report a power cut online via your network operator.

Call the National Gas Emergency Service on 0800111999 immediately if you

• Smell gas

• Suspect a gas leak

• Are concerned about carbon monoxide fumes

The National Gas Emergency Service is available 24 hours a day and is free to call.

What to do

Do

• Open doors and windows by hand to ventilate the area

• Extinguish naked flames

Do not

• Operate electrical switches or appliances

• Smoke, use matches, or create sparks

• Use your gas hob or any other gas appliance

If anyone feels unwell or you suspect carbon monoxide exposure, move to fresh air and call 999.

If you are a domestic customer, your network operator can advise on support available during an outage or emergency.