Emergencies
BarbicanPower cannot restore supply during a power cut or attend site in an emergency. For urgent safety issues, contact the relevant emergency service below.
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If you have a loss of supply or an electrical emergency, contact your local electricity network operator.
Call 105 to be connected to the operator for your area.
105 is a free service from most landlines and mobile phones in England, Scotland and Wales.
You may also be able to report a power cut online via your network operator.
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Call the National Gas Emergency Service on 0800111999 immediately if you
Smell gas
Suspect a gas leak
Are concerned about carbon monoxide fumes
The National Gas Emergency Service is available 24 hours a day and is free to call.
What to do
Do
• Open doors and windows by hand to ventilate the area
• Extinguish naked flames
Do not
• Operate electrical switches or appliances
• Smoke, use matches, or create sparks
• Use your gas hob or any other gas appliance
If anyone feels unwell or you suspect carbon monoxide exposure, move to fresh air and call 999.
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If you are a domestic customer, your network operator can advise on support available during an outage or emergency.